Sr. Manager, Technical Solutions
Databricks
Bengaluru, IndiaOtherLead / ManagerFull-time
Role at a glance
Sr. Manager, Technical Solutions at Databricks — Bengaluru, India. Lead-level other role on the Support team.
- →Based in Bengaluru, India
- →Support team
Skills & technologies
gojavaawsgcpazuresparkscala
Full job description
As published by Databricks on their official careers page.
CSQ426R137
Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations.
Impact you will have:
- Build and manage a team of Technical Solution Engineers
- Provide coaching and mentorship to the engineers
- Identify and implement process improvements to meet or exceed regional performance KPIs.
- Establish training plans and subject matter expertise within the team.
- Drive support escalations and establish cross-functional collaboration to manage and resolve issues.
- Be a player-coach and provide technical leadership to the regional support team.
- Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.
- Define quarterly goals and track them to completion to drive team growth and personal development.
- Scale the organization by developing processes and guidelines that promote operational efficiency
- Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
- Perform risk assessments and be a hands-on leader
What we are looking for:
- Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining
- Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers
- Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark™ in a technical capacity
- Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers.
- Excellent analytical and troubleshooting skills.
- Excellent customer facing, verbal and written communication skills
- A team-oriented attitude and a high degree of comfort working in a startup environment
- Hands-on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Related roles
Strategic Deals
OpenAI
San FranciscoOtherMid-level$293,000 – $342,000
Strategic Deals at OpenAI — San Francisco. Mid-level other role on the Compute team.
rustawsdistributed systemsrest
Account Director, Government Scale
OpenAI
Remote · Washington, DCOtherExecutive$198,000 – $290,000
Account Director, Government Scale at OpenAI — Remote · Washington, DC. Executive-level other role on the OpenAI for Gov team.
gorustawsrag
Technical Lead Manager - Training Runtime, Data(set) Movement
OpenAI
Remote · San FranciscoOtherLead / Manager$295,000 – $445,000
Technical Lead Manager - Training Runtime, Data(set) Movement at OpenAI — Remote · San Francisco. Lead-level other role on the Runtime team.
pythongorustc++
Agentic Risk Analyst
OpenAI
Remote · San FranciscoOtherMid-level$288,000 – $425,000
Agentic Risk Analyst at OpenAI — Remote · San Francisco. Mid-level other role on the Intelligence & Investigations team.
pythongorustaws
MEP Coordinator, Mechanical - Stargate
OpenAI
Remote · Remote - USOtherMid-level$164,000 – $268,000
MEP Coordinator, Mechanical - Stargate at OpenAI — Remote · Remote - US. Mid-level other role on the Datacenter Design team.
rustawsrest
Account Director, State and Local Government (West Coast)
OpenAI
San FranciscoOtherExecutive$261,000 – $335,000
Account Director, State and Local Government (West Coast) at OpenAI — San Francisco. Executive-level other role on the OpenAI for Gov team.
gorustawsrag