Front Desk Ambassador

About the Role

As a Front Desk Ambassador at xAI’s Memphis facility, you'll champion security by managing site access with a professional, engaging presence. Reporting to the Security Ops Lead, you’ll greet visitors, ensure only authorized personnel enter, and tackle access control challenges with a bias for action. Expect to uphold trust, maintain high standards, and keep operations secure to support xAI’s mission of accelerating human scientific discovery through AI.

This is a full-time in-person role based in Memphis, Tennessee, with minimal travel required.

Responsibilities

• Welcome and greet Employees, Contractors, and Guests with a positive attitude.
• Ensure only authorized personnel enter the site.
• Act as a liaison between hosts and new hires/site visitors
• Monitor access control, visitor management, and fire alarm systems.
• Facilitate the check-in and check-out process with site visitors.
• Oversee the ID badge return process.
• Manage additional front desk duties as the position evolves.
• Ability to work for extended periods of time standing, when needed.
• Ability to work evenings and weekends as needed.
• Position is subject to pre-employment drug screen and random drug and alcohol testing.
• Personal integrity is crucial. This position is expected to maintain operational security and safeguard sensitive information.
• Physical Requirements:
  • Light. Prolonged sitting, occasional walking, and infrequent bending or stooping. Carrying no more than 20 pounds at a time.

Required Qualifications

• High school diploma or equivalency certificate.
• 2+ years of experience as a Security Officer.
• Ability to work 12 hour shifts on the weekend.
• Familiarity with operating access control and visitor management systems.
• Ability to stay calm under pressure. 
• Excellent verbal and written communication skills.

Preferred Qualifications

• 3+ years of experience in a supervisory role.
• Previous law enforcement, emergency response, or military experience