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What is QUALICORE?
Qualicore delivers an integrated solution for quality assurance in outsourced contact centers. It processes call transcripts through AI to evaluate performance criteria, flag compliance issues, and suggest targeted coaching actions that supervisors can review and approve. The platform includes live scoring tools, automated escalation workflows, and risk assessments for individual agents. It also provides dashboards for tracking team metrics, generating reports, and managing training programs within a secure, multi-client environment. Designed for sectors such as finance and e-commerce support, Qualicore emphasizes data isolation, regulatory alignment, and measurable improvements in operational consistency.
Key features
AI Auto-QA scoring with rationale and coaching points
Real-time live assist guardrails
Compliance scoring, radar and fatal-fail triggers
Smart auto-escalation with SLA deadlines
Automated coaching plans and Coaching ROI tracking
Agent risk early warning system
AI Scorecard Builder and conversational QA data analyst
What you can use QUALICORE for
BPO & Outsourcing
Manage multiple clients with isolated data and branded scorecards.
Fintech & Collections
Eliminate compliance risk with fatal-fail triggers and automated coaching.
E-commerce & Support
Scale consistent quality across fast-growing seasonal teams.
How to use QUALICORE
- 1Sign up at the site for a 30-day free trial
- 2Paste call transcripts or QA policy documents
- 3Build or edit scorecards with the AI Scorecard Builder
- 4Review AI scores, rationales and auto-generated coaching plans
- 5Monitor compliance radar, agent risk and coaching ROI in dashboards
QUALICORE pricing
Pricing model: Paid. Plan details are indicative — check the site for current prices.
BPO Vendor Launch Incentive
Custom
- 10% off for 3 months
- $608 trial credit
- 30-day free trial
Editor's verdict
Pros
- +Multi-tenant BPO support with isolated data
- +24-hour average setup and 30-day free trial
- +Built-in compliance frameworks and complete audit logs
Cons
- –AI scores require mandatory human sign-off
- –Designed primarily for call centers and BPOs
Our take: QUALICORE is a solid productivity choice. It's valued for multi-tenant bpo support with isolated data and 24-hour average setup and 30-day free trial. The main trade-off is ai scores require mandatory human sign-off. Best when you need reliable, professional output.
Frequently asked questions
30-day free trial with no credit card required and free scorecard migration.
Summary
QUALICORE is a solid productivity choice. It's valued for multi-tenant bpo support with isolated data and 24-hour average setup and 30-day free trial. The main trade-off is ai scores require mandatory human sign-off. Best when you need reliable, professional output.
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