Repliva
Repliva streamlines Shopify customer support through AI analysis and human-reviewed responses.
What is Repliva?
Repliva functions as an AI decision engine for e-commerce support teams. It classifies message intent and sentiment, retrieves live order tracking and customer history, applies store-specific rules, and proposes next steps before any text is drafted. Agents review, edit, or approve outputs to ensure accuracy and compliance with merchant policies. The platform handles common cases such as tracking requests, refunds, and subscription changes while syncing product catalogs and FAQ content. It supports multiple languages, improves draft clarity through an enhancer tool, and surfaces recurring ticket patterns as business insights. Continuous learning occurs as team edits refine future recommendations. All sensitive operations remain visible and require explicit approval, preserving team control over every customer interaction.
Key features
What you can use Repliva for
Order Tracking Resolution
Analyzes tracking requests, retrieves fulfillment and ETA details from Shopify, and prepares drafts recommending actions like sharing updated links.
Refund Processing
Provides real context on refundable amounts and transactions, allowing teams to decide and process refunds directly in Shopify while respecting policies.
Subscription Management
Detects cancellation or pause requests and prepares responses aligned with merchant settings for subscriptions and billing.
How to use Repliva
- 1Connect Gmail and Shopify accounts during setup
- 2Configure store policies, FAQs, and playbooks
- 3Review incoming emails in the unified inbox
- 4Examine AI-recommended actions and context
- 5Edit drafts as needed and approve for sending
Repliva pricing
Pricing model: Paid. Plan details are indicative — check the site for current prices.
REPLIVA PRO
- Unified inbox with Shopify context
- AI drafts with human review
- Decision engine and learning from your team
- Customer care insights and analytics
REPLIVA PRO
Popular- Unified inbox with Shopify context
- AI drafts with human review
- Decision engine and learning from your team
- Customer care insights and analytics
REPLIVA PRO
- Unified inbox with Shopify context
- AI drafts with human review
- Decision engine and learning from your team
- Customer care insights and analytics
REPLIVA PRO
- Unified inbox with Shopify context
- AI drafts with human review
- Decision engine and learning from your team
- Customer care insights and analytics
REPLIVA PRO
- Unified inbox with Shopify context
- AI drafts with human review
- Decision engine and learning from your team
- Customer care insights and analytics
Editor's verdict
Pros
- +Maintains explicit human control over all sent replies
- +Grounds responses in live Shopify data and merchant policies
- +Simple usage-based pricing with no annual contracts
Cons
- –Requires ongoing human review, preventing full automation
- –Cost scales with monthly order volume
Our take: Repliva is a solid productivity choice. It's valued for maintains explicit human control over all sent replies and grounds responses in live shopify data and merchant policies. The main trade-off is requires ongoing human review, preventing full automation. Best when you need reliable, professional output.
Frequently asked questions
It reads requests, classifies intent and sentiment, retrieves Shopify context, applies policies, recommends actions, and generates editable drafts for human review.
Summary
Repliva is a solid productivity choice. It's valued for maintains explicit human control over all sent replies and grounds responses in live shopify data and merchant policies. The main trade-off is requires ongoing human review, preventing full automation. Best when you need reliable, professional output.
User reviews
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