Text AI Customer Service & Live Chat
AI-driven platform that converts customer chats into measurable revenue growth.
What is Text AI Customer Service & Live Chat?
The platform reads customer behavior in real time, including pages visited and products compared, then initiates conversations to qualify leads and recommend items. When needed, human agents receive full context to complete transactions, with all activity tracked for revenue attribution. Essential features include AI agents for resolutions, reply suggestions, workflow automation, and sales reports tied directly to conversations. Higher tiers add multiple agents, chat supervision, topic insights, and custom skills while supporting channels such as email, SMS, and Messenger. Security measures encompass SOC 2, GDPR, PCI DSS compliance, and data privacy frameworks. Plans start with a free trial option and scale from small teams to enterprise deployments with tailored AI configurations.
Key features
What you can use Text AI Customer Service & Live Chat for
Real-time Customer Intent Monitoring
The AI agent tracks customer behavior including pages visited, products compared, and hesitation points to identify buying signals during support interactions.
Proactive Engagement and Chat Conversion
Live chat initiates conversations automatically based on detected signals, allowing the AI to recommend products, qualify leads, and close sales or transfer to human agents with full context.
Revenue Tracking and Workflow Automation
Measure generated revenue from conversations while using automation for ticketing, inbox management, reply suggestions, and cart recovery across business channels.
How to use Text AI Customer Service & Live Chat
- 1Sign up for a free trial at the Text website
- 2Select a plan such as Essential or Growth
- 3Configure the AI Agent and add custom skills
- 4Connect integrations like Shopify or Salesforce
- 5Enable proactive campaigns and start monitoring conversations
Text AI Customer Service & Live Chat pricing
Pricing model: Paid. Plan details are indicative — check the site for current prices.
Essential
- 1 AI Agent
- 10 AI resolutions
- 5 Reply suggestions
- 5 AI text edits
- 50 live visitors tracked
- 10,000 API calls
- 3 Proactive campaigns
- 10 custom skills
- AI Copilot
- Inbox and ticketing system
- Workflow automation
- Business channels
- Selling through Shopify
Growth
Popular- 10 AI Agents
- 200 AI resolutions
- 50 Reply suggestions
- 100 AI text edits
- 400 Live visitors tracked
- 200,000 API calls
- 30 Proactive campaigns
- Chat topics insights
- Chat supervision and takeover
- Chat and ticket summaries
- Shared canned responses
- Team performance reports
- Unlimited chat history
Enterprise
- Custom AI Agents
- No hard limits on volume, seats, or integrations
- SOC 2 Type 2, SLAs, legal and compliance review
- White-label widget, SSO, and audit logs
- Expert team support
Editor's verdict
Pros
- +80% AI resolution rate with up to 5× more sales
- ++25% average order value and revenue generation focus
- +Boosts team efficiency by 40%
Cons
- –Limited AI resolutions (10/month) in Essential plan
- –Enterprise features require custom pricing and contact
Our take: Text AI Customer Service & Live Chat is a solid chatbots & assistants choice. It's valued for 80% ai resolution rate with up to 5× more sales and +25% average order value and revenue generation focus. The main trade-off is limited ai resolutions (10/month) in essential plan. Best when you need reliable, professional output.
Frequently asked questions
Text provides enterprise-grade security including SOC 2, GDPR, CCPA, PCI DSS, and WCAG 2.2 accessibility.
Summary
Text AI Customer Service & Live Chat is a solid chatbots & assistants choice. It's valued for 80% ai resolution rate with up to 5× more sales and +25% average order value and revenue generation focus. The main trade-off is limited ai resolutions (10/month) in essential plan. Best when you need reliable, professional output.
User reviews
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