TicketReel
Convert resolved support tickets into reusable branded video guides inside your inbox.
PaidVideo Generation
Visit website Free to browse · updated 2026-06-25
What is TicketReel?
TicketReel functions as a sidebar tool within the existing Intercom workflow, enabling teams to produce video explanations once a support issue reaches resolution. The process pulls from conversation details to script and render a short presentation featuring a selected virtual host. Videos receive automatic captioning and branding adjustments before being linked back to the ticket record. Options exist to forward the content through messaging channels or archive it in a knowledge repository for ongoing access. This setup supports organizations handling repeated inquiries by turning individual fixes into shareable assets that promote faster customer understanding and lower future ticket volumes.
Key features
Intercom inbox integration with native panel
One-click generation of 60-second branded video walkthroughs
On-screen presenter avatars with chosen voice
Auto-generated captions burned into video
Auto-publish resolved tickets to knowledge base
Branded output with logo and brand colors
ROI dashboard and customer sharing via Messenger
AI models TicketReel uses
HeyGen
avatar video generation
Whisper
auto-captions
What you can use TicketReel for
Convert Resolved Tickets to Videos
Support agents resolve issues in Intercom as usual, then use TicketReel to instantly turn the resolution note into a branded 60-second video walkthrough with an on-screen presenter and captions.
Auto-Populate Help Center Content
Enable auto-publish so resolved tickets become embedded video articles in the Intercom knowledge base, reducing the need for manual article writing on repeat issues.
Share Resolution Videos with Customers
Deliver the generated video directly to the customer via Intercom Messenger at ticket resolution, providing a reusable visual guide instead of text replies.
How to use TicketReel
- 1Resolve the ticket normally inside the Intercom inbox
- 2Click the Generate button in the TicketReel sidebar panel
- 3Review the AI-written script and rendered video with captions
- 4Allow the video to attach automatically as a ticket note
- 5Optionally send the video to the customer or publish to the help center
TicketReel pricing
Pricing model: Paid. Plan details are indicative — check the site for current prices.
STARTER
$99/mo
- 25 videos / month
- 1 agent
- branded avatar videos
- auto-captions
- Intercom inbox integration
- ROI dashboard
- Intercom Canvas Kit
- HeyGen avatar video
- Knowledge base publishing
- Customer sharing
TEAM
Popular$249/mo
- 100 videos / month
- Up to 5 agents
- branded avatar videos
- auto-captions
- Intercom inbox integration
- ROI dashboard
- Intercom Canvas Kit
- HeyGen avatar video
- Knowledge base publishing
- Customer sharing
GROWTH
$499/mo
- 300 videos / month
- Up to 15 agents
- branded avatar videos
- auto-captions
- Intercom inbox integration
- ROI dashboard
- Intercom Canvas Kit
- HeyGen avatar video
- Knowledge base publishing
- Customer sharing
SCALE
$999/mo
- 1,000 videos / month
- Unlimited agents
- branded avatar videos
- auto-captions
- Intercom inbox integration
- ROI dashboard
- Intercom Canvas Kit
- HeyGen avatar video
- Knowledge base publishing
- Customer sharing
Editor's verdict
Pros
- +No screen recording, webcam, or new tabs required
- +Works inside existing Intercom workflow
- +Reduces repetitive ticket responses
Cons
- –Requires active Intercom workspace
- –Monthly video quotas on all paid plans
- –Subscription required (starts at $99/mo)
Our take: TicketReel is a solid video generation choice. It's valued for no screen recording, webcam, or new tabs required and works inside existing intercom workflow. The main trade-off is requires active intercom workspace. Best when you need reliable, professional output.
Frequently asked questions
TicketReel is a tool that lives inside the Intercom inbox to convert resolved support tickets into branded video walkthroughs with AI-generated scripts, avatars, and captions.
Summary
TicketReel is a solid video generation choice. It's valued for no screen recording, webcam, or new tabs required and works inside existing intercom workflow. The main trade-off is requires active intercom workspace. Best when you need reliable, professional output.
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