Zoona AI
Zoona AI automates routine customer support tasks with intelligent actions and seamless integrations.
What is Zoona AI?
Zoona AI is trained using existing documentation, past interactions, and support articles to begin assisting customers immediately. Administrators can define specific scenarios and rules to guide its responses within controlled boundaries. The system supports multiple languages by detecting customer input automatically and provides consistent service across various communication channels. Actions taken by the agent include adjusting ticket details, applying tags, and triggering external processes through connected applications. Detailed records of every step are maintained for review, ensuring transparency in operations. Pricing is structured around successful resolutions rather than usage volume or user seats. Setup involves configuring the agent for different support situations followed by testing and refinement over time. This approach allows organizations to maintain oversight while benefiting from automated handling of standard queries.
Key features
What you can use Zoona AI for
Routine Query Resolution
Zoona AI handles routine customer queries 24/7, allowing teams to focus on complex issues while delivering high satisfaction.
Automated Ticket Management
Zoona automatically updates ticket priority, applies tags, and routes conversations to the appropriate team based on defined conditions.
Integrated Actions and Logging
The AI performs CRM lookups, triggers API calls, updates records, and provides full step-by-step execution logs for every action.
How to use Zoona AI
- 1Train the AI agent on docs, URLs, past tickets, and help articles
- 2Define scenario-based rules for different support situations
- 3Preview and test the agent before full deployment
- 4Deploy across chat, email, and other channels
- 5Monitor execution logs and refine the agent over time
Zoona AI pricing
Pricing model: Paid. Plan details are indicative — check the site for current prices.
Outcome-based
- Pay only when Zoona resolves queries
- No per seat or per conversation fees
Editor's verdict
Pros
- +60%+ queries resolved without human intervention
- +90%+ customer satisfaction score
- +Outcome-based pricing (pay only on resolution)
Cons
- –Pricing page unavailable
- –Requires existing content for training
Our take: Zoona AI is a solid chatbots & assistants choice. It's valued for 60%+ queries resolved without human intervention and 90%+ customer satisfaction score. The main trade-off is pricing page unavailable. Best when you need reliable, professional output.
Frequently asked questions
Zoona AI trains on existing docs, URLs, past tickets, and help articles, enabling it to resolve queries from day one after a quick setup.
Summary
Zoona AI is a solid chatbots & assistants choice. It's valued for 60%+ queries resolved without human intervention and 90%+ customer satisfaction score. The main trade-off is pricing page unavailable. Best when you need reliable, professional output.
User reviews
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