n8n is free to self-host; you still pay Twilio per SMS (~$0.0075) and need a Typeform account.

What do I need before importing?

A Google Sheet with the six listed columns, connected Typeform and Twilio accounts, and n8n running.

How do I import this into n8n?

Copy the JSON workflow file into n8n, then connect your Typeform, Twilio, and Google Sheets credentials in each node.

Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets

Verified

Automates SMS follow-ups and tracking with Twilio and Google Sheets.

n8nData & SyncBeginner👁 38 views

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Updated 2026-06-15

What this workflow does

This workflow sends an initial SMS on form submission, logs all activity in Google Sheets, and uses Twilio to detect replies that stop the sequence. It runs scheduled checks to deliver limited follow-ups only to those who have not responded.

It is designed for businesses managing appointment bookings or leads who need reliable SMS outreach without manual tracking or over-contacting customers.

Who is this for?

Sales teams, appointment setters, and small business owners who use Typeform for lead intake and need reliable SMS follow-ups.

What problem it solves

Manual follow-ups are slow and inconsistent, causing leads to go cold. This workflow automates instant welcomes plus timed nudges while stopping on replies.

Live workflow preview

Interactive canvas of every node and connection — scroll and click to explore. Powered by n8n's preview.

Open the template on n8n to import and run it. View source template →

What it automates

Dental clinic bookings

Auto-welcome patients who book cleanings and nudge them at 24h/48h if they ignore the confirmation SMS.

Consulting intake

Log discovery call requests from Typeform and send polite nudges to prospects who haven't replied to schedule.

Fitness studio trials

Trigger welcome SMS on trial signup and follow up automatically with non-responders before the offer expires.

How the workflow works

The 2 nodes in this automation, in order.

1Google SheetsgoogleSheets
2Twiliotwilio

Apps & integrations used

Google SheetsTwilio

How to set up Send appointment SMS follow-ups with Typeform, Twilio, and Google Sheets

1Create Google Sheet with columns: customerName, customerPhone, submittedAt, repliedAt, nudgeCount, lastNudgeAt
2Add Typeform trigger node and select your form
3Connect Twilio node to send personalised welcome SMS on new submission
4Add Google Sheets node to log every submission with timestamp and nudge tracking
5Create Twilio webhook trigger to mark repliedAt and halt future nudges on incoming replies
6Add Schedule trigger (every 6 hours) with logic to send nudge 1 at 24h and nudge 2 at 48h

How to customize this workflow

→Change nudge intervals from 24h/48h to any schedule you prefer
→Add an email node alongside SMS for multi-channel follow-up
→Swap Typeform trigger for another form tool while keeping the same Sheets + Twilio logic
→Extend nudge limit beyond 2 or add conditional content based on nudgeCount