IRIS Insights

The platform addresses revenue loss in collections by routing accounts to specialized AI agents based on delinquency stage and customer history. These agents handle early outreach with empathetic messaging, negotiate payment plans, track commitments, and manage final recovery efforts before writeoffs occur. All actions follow built-in compliance rules and trigger follow-ups automatically when promises are broken. IRIS classifies accounts by factors like days overdue and balance size, then activates the appropriate persona for each interaction. Outcomes from calls and messages are logged to update workflows and guide customers toward approved payment options without capturing details directly on calls. Continuous monitoring refines routing and messaging over time. The service operates on a usage-based model with no upfront implementation or platform fees, allowing teams to scale according to portfolio needs while focusing human effort on complex cases.