askVela – Live Chat & AI Support
AI-driven support platform unifying multiple channels with smart sales assistance.
FreemiumChatbots & Assistants
Visit website Free to browse · updated 2026-06-28
What is askVela – Live Chat & AI Support?
The system creates an AI support agent from a shop's existing products and documentation in minutes. It detects customer intent during conversations to display relevant product cards with prices and links, turning questions into potential sales without aggressive tactics. Beyond answering queries, the AI identifies knowledge gaps from ongoing chats and drafts new articles for the help center automatically. It also manages refund requests by first proposing solutions or partial options to maintain margins before any approval is needed. Integration options allow access to order data, customer details, and custom actions through secure connections. The platform supports multiple languages and ensures all responses reference source material to avoid unsupported claims.
Key features
Omnichannel inbox supporting live chat, email, WhatsApp, Instagram, Messenger, Telegram and LinkedIn
AI bot that answers automatically from knowledge base with source citations
In-chat product recommendations with images, prices and direct links
Automated refund negotiation and partial refunds via Stripe integration
Self-learning knowledge base that drafts articles from chat gaps
Customer data lookup, order status and custom webhooks/actions
Multilingual automatic replies
What you can use askVela – Live Chat & AI Support for
Omnichannel Customer Support
Consolidate live chat, email, WhatsApp, Instagram, Messenger, Telegram and LinkedIn messages into a single inbox where the AI provides consistent answers drawn from your website content and product data.
In-Chat Product Recommendations
Detect buying intent during conversations and display clickable product cards with images, prices and direct links to turn routine questions into completed sales.
Refund Negotiation and Resolution
When customers request refunds, propose policy-compliant partial refunds first, document every step via Stripe integration, and require team approval before any payout.
How to use askVela – Live Chat & AI Support
- 1Enter your shop URL on the askVela demo page
- 2Review the automatically generated AI agent built from your content
- 3Connect desired channels such as WhatsApp or Instagram
- 4Enable Stripe integration for refund handling
- 5Monitor conversations and approve any suggested knowledge articles
askVela – Live Chat & AI Support pricing
Pricing model: Freemium. Plan details are indicative — check the site for current prices.
Free
Free
- No sign-up demo
- Deletes after 48h
- Basic AI support
Paid
PopularCustom/mo
- Full workspace
- Omnichannel
- AI agent
- Team inbox
Editor's verdict
Pros
- +Increases revenue via in-chat product advice and sales
- +Reduces full refunds and manual interventions over time
- +Grounded answers with sources, no hallucinations
Cons
- –Requires initial workspace and snippet setup
- –Team approval still needed for payouts and complex cases
- –Demo workspace deletes after 48 hours
Our take: askVela – Live Chat & AI Support is a solid chatbots & assistants choice. It's valued for increases revenue via in-chat product advice and sales and reduces full refunds and manual interventions over time. The main trade-off is requires initial workspace and snippet setup. A good pick if you want capable AI without a high upfront cost.
Frequently asked questions
Enter your shop URL on the demo page and the system builds a working AI support agent in under a minute using your real products and content.
Summary
askVela – Live Chat & AI Support is a solid chatbots & assistants choice. It's valued for increases revenue via in-chat product advice and sales and reduces full refunds and manual interventions over time. The main trade-off is requires initial workspace and snippet setup. A good pick if you want capable AI without a high upfront cost.
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