Relvios

The platform connects various incoming channels such as email services, messaging apps, and webhooks into a shared environment designed for both automated and manual support workflows. Incoming requests are organized into tickets with automated tagging for topic, sentiment, and priority to streamline handling. Users can link documentation, FAQs, and other data sources so that responses remain accurate and grounded. AI agents receive defined actions and limits, allowing them to perform tasks like scheduling or ticket creation while maintaining options for human oversight on sensitive matters. Setup involves linking channels, adding relevant knowledge materials, and selecting autonomous or review-based modes for each inbox. This approach supports teams in scaling responses without losing control over quality or compliance.